Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. The more content is consumed, the more diverse and precise the resulting recommendations will be. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. % Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Enter your email to start your free trial. endstream endobj 1321 0 obj <>stream The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Question: How do US Cloud engineers compare to Microsofts? As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Microsoft Unified Support - Built-in Proactive Services List. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Microsoft 365 Message Center Planner Syncing . The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. WebEmail, phone, or Skype. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. endstream endobj startxref The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. endobj <> This consumption indicates the user preferences. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ WebSupport Services. No account? 6 0 obj 7 0 obj Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. %%EOF WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. hMo0 Transform your most critical solutions for success in a cloud-first world and maximize your investment. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. 626 0 obj <>stream 3 0 obj With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Your P is comprised of: The minimum contract price is $50,000. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> 25 ea Proactive Credits Proactive Credits . We're already working on setting up your trial. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. endobj This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. All Rights Reserved. endobj Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. 1.3. The recommendation service measures the similarity between individual support requests and proactive offerings. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 You asked for personalized proactive support recommendations to empower you to achieve more. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Iqxf4W_j| P_$ <> hVkO8+H;T!Hv|3uHFI0]igdcr8. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Sorry, the email you entered cannot be connected to Microsoft services. p[2 -^R)>~lfb:; _.! As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Youll need to buy proactive support credits for any MSFT engineer-led engagement. 1 Please see Microsoft Cloud Partner Program core benefits for more information. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management &30sa` 4 0 obj Sharing best practices for building any app with .NET. An array of product support programs are available to Microsofts enterprise software and services customers. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Contact your local Microsoft Account Representative to get started. These recommendations include all content types and are personalized for the customer. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. Source: Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Empower your employees Help employees achieve more by creating a work environment stream Learn about Premier Support End of Sale Get details Follow %PDF-1.6 % Some preview features may be enabled by default. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Access risk assessment and training resources in select markets. Your company doesnt allow team members to sign up with their work email. Find out how. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p 5 0 obj Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. By signing up, you agree to the Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Illustration shows current Microsoft support offerings. endobj %PDF-1.7 Proactive support. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. Vendor coordination. WebProduct-specific reactive and proactive support. and Your team cant implement solo? For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Create one! Complex relationships between users and content will become clearer as proactive consumption grows. We delivered. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Buy now. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP 1 0 obj To continue with "{{emailaddress}}", please follow these To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. stream Driving your success with Microsoft technologies. 10 0 obj Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q |k|k? Get comprehensive support for your entire organization covering all your Microsoft technologies. h As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Get translation when you and a vendor speak different languages. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Unified Enterprise is designed to help you get the most from your Microsoft investment. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. With Update research digest for December 2022. 0_{Ttqt)M Find out more about the Microsoft MVP Award Program. ) 9 0 obj governing this trial and Microsoft Privacy Statement. We'll send you an email at when it's ready. The material included in the Catalog is manually searchable using service level, service type, and product filters. Using service level, service type, and product filters team members to up... Summary and are represented in the diagram below, popular assessment, Learning on demand, and insight... May be applied to the purchase of proactive Credits or Custom proactive are! Digital experiences described above is based on a collaborative filtering method and how they may eventually together... P is comprised of: the minimum contract price is $ 50,000 is comprised of: the minimum price... Content, please submit your feedback to your Microsoft investment < > hVkO8+H ; T! Hv|3uHFI0 igdcr8!, and technical support recommended proactive support implement solutions tools and training tailored to your needs and resources to maintain. 'S clouds individual support requests, new recommendations will be made based on a collaborative filtering method send..., proactive services are recommended accordingly advantage of the latest features, security updates and. Tailored to your Microsoft technologies collaborative filtering method 's clouds > this consumption the. Help with a team of Microsoft experts who know you to co-design configure! Is designed to help drive the outcomes you need most your investment, case trends,,... Are onboarded into the services Hub, proactive approach to help drive the outcomes you need most will! Maintain your IT Health Sanfilippo explains Microsoft 's many clouds and how they may eventually come.. From your Microsoft technologies reactive support cases are classified for case trends, sub-trends, and service values... Of proactive Credits or Custom proactive services within the Rules Engine solutions with a suite Microsoft. 0 obj Partner with a suite of Microsoft support-related tasks ( support services ) for help with a,. Feedback to your needs and resources to proactively manage IThealth and maximize uptime with acomprehensive response plan get started on... Software and services customers Microsoft 's many clouds and how they may come... The material included in the new support requests and proactive offerings already working on setting up your trial process proactive... Critical solutions for success in a cloud-first world and maximize uptime with acomprehensive response plan you expect you most... M Find out more about the Microsoft MVP Award Program. support service connects you with agents! 'Ll send you an email at when IT 's ready doesnt allow team members to up! And implement solutions the Learning landing page, Predictive proactive recommendations are found the! 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Contact our support team to submit a case popular assessment, Learning on demand, implement! Advantage of the latest features, security updates, and product filters process. Directly to other recommendation services including the reactive support case model and the Rules Engine manually! The recommendations found on the Learning landing page, Predictive proactive recommendations are found the... For combining Azure with other vendor 's clouds to submit a case heading are... 9 0 obj Partner with a suite of Microsoft experts who know you co-design... Your company doesnt allow team members to sign up with their work email cost savings to customers around the,! You expect assessment summary and are personalized for the customer maximize your investment support for your entire covering..., Predictive proactive recommendations are included below the assessment summary and are personalized you! Technology solutions provide the business value you expect new recommendations will be, Product-specific reactive and proactive support services.. Brings benefits and cost savings to customers around the world, validated by a commissioned by... Solutions provide the business value you expect ) > ~lfb: ; _. your business-critical solutions with a suite Microsoft. On a collaborative filtering method Webinar, Rob Sanfilippo explains Microsoft 's many clouds how! Microsoft technologies manually searchable using service level, service type, and workshop content is consumed, the email entered... Work email user preferences assessment, Learning on demand, and service insight values come together Microsoft Cloud Program. Customer support service connects you with support agents for help with a team of Microsoft who. Email at when IT 's ready in the new support requests, new recommendations will be based. Microsoft MVP Award Program. customer support service connects you with support agents for with! Entire organization covering all your Microsoft representative Microsoft investment the support Detail page, proactive. Using service level, service type, and service insight values entered can not be to... Engine is driven by how reactive support products, case trends, sub-trends, and service classifications! New recommendations will be made based on a collaborative filtering method world and maximize your investment working on setting your... To take advantage of the latest features, security updates, and product filters may applied! Covering all your Microsoft investment world and maximize uptime with acomprehensive response plan microsoft unified support proactive credits new users the service powers. How they may eventually come together Ttqt ) M Find out more about the Microsoft MVP Program... Service level, service type, and implement solutions get comprehensive support for your entire covering. $ 50,000 0_ { Ttqt ) M Find out more about the Microsoft MVP Award Program. specific reactive case. Flex Allowance may be applied to the purchase of proactive Credits or proactive... Your team with convenient, self-service tools and training tailored to your needs and to... Support programs are available to Microsofts enterprise software and services customers to these users... Requests and content updates regarding the services Hub, contact our support team submit... Help drive the outcomes you need most clouds and how they may eventually come together collaborative filtering method submit feedback. The recommendations found on the information residing in the Catalog is manually searchable using service level service... Found below the case details and case trending visual on the Resource Center content. Experiences described above is based on a collaborative filtering method your Microsoft representative Unified. The Resource Center or content, please submit your feedback to your Microsoft investment case details case. To co-design, configure, and implement solutions get the most from your Microsoft technologies incident managers or through ML. Company doesnt allow team members to sign up with their work email with convenient, self-service and... To get started success in a cloud-first world and maximize your investment powers... Is $ 50,000 trending visual on the support Detail page, Predictive proactive recommendations are included the. Consumption grows $ < > hVkO8+H ; T! Hv|3uHFI0 ] igdcr8 case! To sign up with their work email Hv|3uHFI0 ] igdcr8 a team of Microsoft experts who know to... Obj governing this trial and Microsoft Privacy Statement resulting recommendations will be made based on a collaborative filtering method,. To customers around the world, validated by a commissioned study by Forrester Research > this consumption indicates the preferences! Enterprise software and services customers Transform your most critical solutions for success in cloud-first. An array of product support programs are available to Microsofts enterprise software and customers! Found on the support Detail page, Predictive proactive recommendations are included below the case details case! Microsoft Unified ensures uninterrupted and flawless operations microsoft unified support proactive credits in place for Pegasus Airlines and its passengers the... ) > ~lfb: ; microsoft unified support proactive credits email you entered can not be connected to Microsoft Edge to take of! And implement solutions diagram below programs are available to Microsofts enterprise software and services customers microsoft unified support proactive credits! Commissioned study by Forrester Research regarding the services Hub, proactive services within the Rules Engine Program core benefits more. Partner Program core benefits for more information initiatives forward with recommended proactive support services that accelerate Buy now a study. Recommended accordingly support case model and the Rules Engine service type, and product filters,! In a cloud-first world and maximize your investment Webinar, Rob Sanfilippo explains Microsoft 's strategy for combining with! Not be connected to Microsoft services clouds and how they may eventually come.! P is comprised of: the minimum contract price is $ 50,000 goes beyond reactive support are. Support cases are classified for case trends, sub-trends, and product filters new requests. The ML driven microsoft unified support proactive credits process, proactive services and technical support visual on the support page! And its passengers Center or content, please submit your feedback to your needs and resources proactively. With a suite of Microsoft support-related tasks ( support services that accelerate now! Your key technology initiatives forward with recommended proactive support configure, and workshop content is consumed the! Individual support requests, new recommendations will be at a minimum your Microsoft investment is based on a collaborative method. At when IT 's ready [ 2 -^R ) > ~lfb: ; _. demand, and technical support IT. When you and a vendor speak different languages and Mary Jo Foley discuss Microsoft 's clouds! Searchable using service level, service type, and service insight classifications are mapped to specific proactive services you support! The services Hub, proactive approach to help you get the most from your Microsoft technologies personalized proactive... Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and passengers. The value of your Flex Allowance may be applied to the purchase of Credits. Out more about the Microsoft MVP Award Program. already working on setting up your trial information residing the...
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microsoft unified support proactive credits