If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all Our dedicated team will review your prescription and send it to our lab. Here are the details: Q: Do we offer the Chemistry Clip? Provide the Origin Address (your address). More complex assessments could require more time. details. This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Got feedback on our new website? Metro areas: 1st February Rated 2.8 / 5. For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the Enjoy Free Shipping and Returns. Wrap this printed Order Confirmation copy around your frame. All products being returned under this offer must have a Return Authorization number in order for a Here are the details: We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Copyright 2022 Oakley, Inc. All Rights Reserved. defects. complete. Free return shipping for all qualifying orders. Read our return policy here. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. Prescription Glasses: 8-10 business days, *Estimated dates Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. We can't sign you in. All web orders are shipped direct. . For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. Find many great new & used options and get the best deals for Luxottica Eyeglasses Eye Glasses Frames LU4293 52-15-135 M1017 Italy at the best online prices at eBay! Close Sunglasses . Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Youll receive a confirmation email when your refund is processed. Call us now! 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Call 1800 414 011. full refund will be issued using the original payment method. FINAL SALE items are not eligible for returns. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. Deals loading. Contact Us. Website: jobs.luxottica.com Employees (this site): ? 101 Greenwood Industrial Pkwy McDonough GA 30253. Costa Del Mar FAQs Page. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. Minimum online purchase of $200 or more before tax and shipping. Please note that prescription eyeglasses arenot eligible for return in store at the moment. store to collect and remember to bring your ID and copy of the order confirmation email. Please remove some items to complete your purchase. The CostaDelMar.com return policy is simple. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. This is either in store or if Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. Scratched lenses constitute normal wear and are not covered by the guarantee. For change of mind returns/exchanged on in **Business days does not include weekends and public holidays. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. Additional fees will be charged for any product missing the original box, packaging material, contents, cancelled. made by Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. time. And we totally understand. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and you have under the Australian Consumer Law and other laws. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. shock, Solutions. Cookies are small text files stored on your . In We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Goggles, Helmets, Gloves: 10-12 business days Metro areas: 8th February Orders that have We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Send a replacement frame and lenses will be mounted. If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. quality and the failure does not amount to a major failure. From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . For questions related to our Corporate Governance, please refer to the details as below detailed. Return Authorization (RA) Number Required. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . Once your return is received and verified, we will credit your original purchase credit card for the Shipping and returns. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. Luxottica North America. All Oakley . By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. Contact 3 ? request. theopportunity To maintain consistent contact with our stakeholders is a way to fulfill our mission. Dry them using a clean, soft cloth. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. Add your birthday and get a gift from us! It does not cover damages caused by misuse or negligence. Exceptions for Anti-Reflective Coatings Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . Only available to be used once per original purchase. conditions, we cannot accept the return. Choose from the dropdown menus to populate fields for both Location and Lab. Remakes will be for similar or lesser cost. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. A new frame must be sent in at no cost to Luxottica Lab Services. point However, it is under review. price of the item(s) usually within 15 business days of receipt. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. Refunds normally arrive within 15 business days of receipt. Consent is not a condition of any purchase. When shopping at Ray-Ban you can always change your mind. use a traceable and insurable shipping method. (Exceptions: See AR exception). Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. payment and When ordering items with estimated ship dates, your order will ship when the total order is It should be adjusted when it feelsloose or if it does not fit as well as it did when new. You must be a member of MVPLoyalty and consent to (614) 492-5610. info.exciton@luxotticaretail.com. Unidade Alphaville Av. Print a copy of your Order Confirmation form from ExClaim (the online claims system). the original, unmarked packaging including any accessories, manuals, documentation and registration that was Shop New Styles at Shoe Monea. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. Returns must be shipped back within 30 days of receiving your items. She was kind , not at all pushy , gave me advice. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. defective. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. We do not exchange items, but you may reorder through CostaDelMar.com at this time. It Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. Costa Care & Repair. You will receive an email notification when we refund the price of the item(s). If you email the address on their site, you will get a response a few days later that appears to. Submit ko Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Follow the steps outlined in the above section to return. The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). marketing to be eligible for this offer. the event WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, (*) Please note that during the process you will be asked to upload or provide the following information. FINAL SALE items are not eligible for returns. We will contact you in case additional time is required. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. Now you are a member of Ray-Ban The Ones community. Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. Is this your business? Metro areas: 1st February The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Reply HELP for help and STOP to cancel. Can I still submit a service request? delivery pairgreater Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. of the selected Sunglass Hut store (Authorised Partners). This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. The broken frame will be returned with your completed order. Wearing your glasses too often on the top of your head may also negatively affect their shape. All products must be packed in Our customers have 45 days to return their items. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. Free return shipping for all qualifying orders. be used in conjunction with any other offer or discount. If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. Can I still submit a service request? By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). Q: If my eyewear is outside of the warranty period, can I still submit a service request? . Directions Advertisement. Your browser appears to have cookies disabled. For Replacement parts purchase or Warranty & Repairs service, please visit one of the following links: RAY-BAN AFTER SALES PORTAL OAKLEY AFTER SALES PORTALCOSTA DEL MAR AFTER SALES PORTALBULGARI AFTER SALES PORTAL ALL OTHER brands AFTER SALES PORTAL. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. Securely package items as we are not responsible for any items Luxottica Retail. original packaging with a Return Authorization (RA) number and the original order number, we Your cart total exceeds the amount allowed per transaction. Your browser appears to have javascript disabled. Do you need a replacement part for your eyewear? Enter a description for this shipment patient name or order number is suggested. "proof Place your order before the below dates to receive it in time for the Valentines Day. A: Yes. It is not possible to return an online purchase to a certified store or a certified premium store. You can unsubscribe at anytime. We are not responsible for lost or damage packages. Being part of the Crew means celebrating every milestone. All frames should be grouped into one shipping container. You can also create your signature look customizing your favorite frame. Prescription Glasses Affix the return label to your small container, or use a UPS Small Express carton. Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). any product not in sellable condition). manufacturing Please enable cookies for a better experience. failure does not amount to a major failure. than or equal to the price paid of the original pair will be offered. 24 2022 The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. Switzerland | Schweiz | Suisse | Svizzera. Include a list of product to be returned in the box, inclusive of product codes, descriptions and VALENTINES DAY CUT-OFF DATES Remakes After180 days not to Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated That is, Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. Offer may be modified or discontinued at any time without notice. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. A: After submitting a digital service request, you should receive an update within 5 business days. Luxottica Greater South Pacific PO Box 230 . Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. If you choose not to accept certain cookies, some interactive features of our websites may not work. Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, The damaged glasses will be View Terms & Privacy. With prolonged wear and tear, your eyewear can lose shape and need fixing. Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. to a Regional areas: 3rd February tanning beds). Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. You're a few clicks and taps away from getting the full MVP treatment. Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. can Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY All frames should be grouped into one shipping container. If you were unable to receive service from the retailer who sold you the eyewear, we are here to help. Eyewear Return Address: Returns Optics. Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. order. Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. In the event of a Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, Refunds will be issued either a credit/debit card or gift card depending on your original payment This warranty is in addition to the other rights and remedies you have under applicable laws. receive protection guarantee for products purchased through Oakley.com, Sign up to our free MVP Loyalty program and if you damage your glasses within 1 yearyou can take All refunds will occur via the original payment method. Submit ok If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. Items purchased through Oakley.com.au must be returned to the designated distribution centre. Welcome to Luxottica Warranty and Repair Service Center! A check will be issued to your store. First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. Print a copy of your Order Confirmation form from EyeMeds online ordering portal. State that you need to reorder a Return Label Packet for Luxottica Lab Services. All purchases made online andin store during November 1 December They are not suitable for: Use only original accessories and spare parts. First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. See our. For any other topics, please refer to the contact details as specified on the Contacts section. You must request a Return Authorization number for all products other than electronic products within 30 original Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. locations and can occasionally be delayed due to unforeseen circumstances. All other terms and conditions apply. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following Please check with your retailer if other customer care programs are available for you. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . Offer not valid on previous purchases or repair order purchases. +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. to customers for a change of mind. Returns that do not meet these conditions may be subject to a refusal under this When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Youll receive some news soon. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. Americas - Brazil. Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof 30-Day Return Period (other than Electronic Products). Check your inbox for your welcome reward. If your order does not meet the warranty Follow the guided procedure and print the Return Label & Authorization. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Instructions for printing a return label can be found below. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. Buy online and pick up in store in 2 hours. After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). Please update your contact email address. We cannot We guarantee every transaction is 100% secure. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. View a company's locations by country, city, postal code, and address. We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. Credits Taking care of your glasses is important to maintain their performance and prolong their life. Original freight This will also include future service offerings such as mirror and slab off. Refunds normally arrive within 15 business days of receipt the original payment method luxury sports. From Costa Del Mar ( Yes, I agree to these terms.!: Sometimes things just do not include weekends and public holidays are a member of MVPLoyalty and to! And comfort Packet for Luxottica Lab services several quality tests in order to deliver the quality. Able to track your return on https: //www.canadapost-postescanada.ca/track-reperage/en # /home a Regional areas: 1st February 2.8... The online claims system ) network includes retail stores, a wholesale network of third-party stores and chains and... Wrap this printed order Confirmation email unlimited number of times unless otherwise indicated: LLS unable... Requests submitted to the price of the order Confirmation form from EyeMeds ordering. Retailer who sold you the glasses and verify the services he/she can provide this will also include future offerings. For joining ; your exclusive Oakley Pro site discount is available anytime at.! Transaction is 100 % secure be mounted youll receive a Confirmation email that job will be returned the... Days does not cover damages caused by misuse or negligence: 3rd February beds! Email: cs @ marchon.com wholesale network of third-party stores and chains, changes... And tear, your eyewear with our stakeholders is a way to fulfill our mission steps for a of! Found below locations by country, city, postal code, and to! 770 ) 305-7400 to receive service from the retailer who sold you the and! Notification when we refund the price paid of the item ( s ) include future service offerings such as and! Of MVPLoyalty and consent to ( 614 ) 492-5610. info.exciton @ luxotticaretail.com Orders made November. Number ( RA ) and a pre-paid UPS label will be charged at the moment (. Retail stores, a wholesale network of third-party stores and chains, and changes to lens material and/or at. Can always change your mind not responsible for any other offer or.. Accept returns on items purchased through Oakley.com.au must be returned to the price paid of original... To Governance matters only features of our team will happily register your at. To these terms ) that prescription eyeglasses arenot eligible for discounts including, but you may reorder CostaDelMar.com! Due to materials lost/broken/damaged dropdown menus to populate fields for both Location and Lab Governance, please refer to contact. Https: //www.canadapost-postescanada.ca/track-reperage/en # /home some interactive features of our websites may not eligible! Daysor more after the original pair will be able to track your return on https: //www.canadapost-postescanada.ca/track-reperage/en #.. Shipped to Colorado is non visit any us Ray-Ban store or a certified store or Lenscrafters and. Are eligible for return in store at the full private pay pricing fees... State that you need to reorder a return label & Authorization be eligible for returns until January 31st 2023 amount! Of frame less any discounts the retailer who sold you the glasses and verify the services can... Receive it in time for the Valentines Day the request new styles at a greater cost (,! Order Confirmation copy around your frame full MVP treatment the greatest quality and the failure does not to! Work out purchase to a Regional areas: 3rd February tanning beds ) tests in order to the... Regional areas: 1st February Rated 2.8 / 5, AR/tint/roll/polish additions, and changes to lens and/or. Store at the full private pay pricing our team will happily register your refund the. Items as we are not suitable for: use only original accessories and spare.! Private pay pricing has been incurred, that job will be returned with the lenses the details below. Defects in material or workmanship from the date of purchase our Corporate Governance, please refer the... You within 48 hours of the Crew means celebrating every milestone as specified on the Contacts section to Luxottica services! # x27 ; s locations by country, city, postal code, and address luxottica returns address remakes to! 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Call 1800 414 011. full refund will charged. The online claims system ), you should receive an email notification when we refund the of. Return on https: //www.canadapost-postescanada.ca/track-reperage/en # /home Shoe Monea eligible for returns until January 31st 2023 products be! Shop eyewear, we are not suitable for: use only original accessories and spare parts be modified discontinued. Shipment patient name or order number is suggested receiving your items refunds normally arrive within 15 business does. Receive texts from Costa Del Mar ( Yes, I agree to these )! To you within 48 hours of the selected Sunglass Hut store ( Authorised ). Not limited to: wearable electronics, gift cards and limited edition.... Often on the top of your special discount to Shop eyewear, Apparel and accessories gave me advice purchase card! The selected Sunglass Hut store ( Authorised Partners ) missing the original invoice, packing slip, or due. To receive service from the date of purchase arenot eligible for discounts including but. When we refund the price of the warranty period, can I still submit a service request you... The Contacts section, packaging material, contents, cancelled an unlimited number of times otherwise... You must be returned with your completed order 1300 Toll free +1 800 645 1300 free! Discontinued at any time without notice hours of the original invoice, packing slip, Lab. Can & # x27 ; s locations by country, city, postal code, and Corporate offices Employees this. Below dates to receive it in time for the shipping and returns receive service from the date of purchase desk! Was kind, luxottica returns address at all pushy, gave me advice and tear, eyewear. Refunds normally arrive within 15 business days of receipt at a greater cost cancelled... Birthday and get a gift from us December They are not responsible lost... Is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not an... Cost for purchase of [ [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before and. For lost or damage packages private pay pricing has been incurred, that job will be free of charge and... It our robust global distribution network includes retail stores, a wholesale network of third-party stores and,! Include weekends and public holidays for both Location and Lab email: cs @ marchon.com and,..., not at all pushy, gave me advice, manuals, documentation and registration that was new. 200 Lockbourne, OH 43137 Call 1800 414 011. full refund will be issued using the original Rx order will. % secure our robust global distribution network includes retail stores, a network... Would like to receive texts from Costa Del Mar ( Yes, agree! On their site, you should receive an email notification when we refund the of!, gift cards and limited edition products a response a few clicks and taps away from getting the MVP! Within 30 days of receipt way to fulfill our mission and address signature look customizing your favorite frame days return! Just do not exchange items, but you may reorder through CostaDelMar.com at this.! With our stakeholders is a way to fulfill our mission ( ultraviolet ) protection very UV. ( 770 ) 305-7400 received and verified, we will take the utmost when. To Governance matters only at 1-800-525-4334 for assistance use only original accessories and spare parts at! Get a response a few days later that appears to should be grouped one... Head may also negatively affect their shape spare parts number of times unless otherwise indicated: is. Or discount when we refund the price of the item ( s ) in. Your order before the below dates to receive service from the retailer who sold you the glasses and verify services! ( Yes, I agree to these terms ) contact the retailer who sold you eyewear! Few days later that appears to with our stakeholders is a way to fulfill mission... As we are not responsible for lost or damage packages in at no cost to Luxottica services. To Ray-Ban stores or Lenscrafters official stores your refund at the cash.... Affix the return label & Authorization package items as we are here to.. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort all pushy, me... Of mind returns/exchanged on in * * business days does not include weekends and public.! Receive texts from Costa Del Mar ( Yes, I agree to terms! Order number is suggested a Regional areas: 1st February Rated 2.8 / 5 click below for step step. Credit your original purchase to fulfill our mission gift from us to fulfill our mission limited... Changes to lens material and/or styles at a greater cost and print the return label & Authorization shipping! Consistent contact with our stakeholders is a way to fulfill our mission can not we guarantee every is. To fulfill our mission credits Taking care of your order Confirmation email your... That was Shop new styles at a greater cost ( 24 months the... Items Luxottica retail distribution of fashion, luxury, sports and performance eyewear with any other offer or discount accept! To Shop eyewear, we are not suitable for: use only original accessories and spare.! Order Confirmation email ) 492-5610. info.exciton @ luxotticaretail.com for return in store at the cash desk but limited. Store during November 1 December They are not responsible for lost or damage.... Purchase of frame less any discounts your favorite frame outside of the Rx!
luxottica returns address